I know I'm not alone here, as everyone I speak to in business reserves a particular level of loathing for BT.

We are moving as we've said.  We already have a contract with BT and are moving about 8 lines just 500 yards down the road.  Same telephone exchange, same number, everything. BT have to simply transfer our switching to the new location, which already has cabling etc installed and that WE are paying a phone company to move all the hardware. So for this switch, BT want - are you ready - £116 + VAT PER LINE. Then we have to commit to a NEW one-year contract.  What the hell is going on in the world? If I buy from a BT reseller, BT are then suddenly unable to survey for twelve days, ruining our move schedule. Unreal.

Oh, and they won't give us an install date, and when they are ready to will not guarantee it will either a) happen that day or b) work when it's done.  in the meantime we have to organise everyone - movers, furniture, fittings - and all other logistics of moving - around BT.  Can they call us back with a date? Their answer, I kid you not. 'Sorry, we can't make outgoing calls so we'll write or eMail'.  Can't make outgoing calls?!?! Now they know how I feel!

Am I missing something?   £928 + VAT (don't get me started on that one) AND a new 12-month commitment to these absolute incompetents, to switch the phones we already paid £900 to install, on the same exchange.  God help us.