Does your website pass the test?
Five seconds. That’s how long the vast majority of surfers take to decide whether your website has what they are looking for. Some may take a little longer, as much as ten seconds, before deciding! It is VITAL therefore that your website has the magic ingredient to stop surfers in their tracks.
The most common mistake made in website design & development, is to build a site that meets your needs. Sound unbelievable? Well there’s more... Even the majority of ‘professional’ web creators or Agencies will create websites that primarily follow the business owner’s instructions, and even ideas. This is a key reason why websites fail to deliver as expected, and here’s why…
First & foremost, a website must satisfy the immediate needs of the surfer. Not to labour the point, but this is crucial so I’ll say it again; the immediate needs of the surfer.
But instead, what happens is that by following the direction of a company owner or entrepreneur, more often than not the website satisfies THEIR immediate needs. But they are not the ones that will be using or buying from the website. The website becomes something they would like to portray about themselves or their business, rather than what their customers are actually looking for. Make sense? As you can imagine, this is particularly dangerous for eCommerce sites. If the customers can’t find – or are not convinced they will find – your products, how will they ever buy them?
Quick Usability Test
A usability test is the only test that really matters. Your website could be full of priceless information or products at irresistible terms, but if it fails this test; most of your surfers will never bother to look or find it! If you want to know if your website passes a usability test, follow these guidelines.
Step 1: Basic Focus Group
Ask several people who fit your target market or key demographic, to be your focus group. People love to critique so this should not be difficult! (Preferably not employees and as impartial as possible.)
Step 2: Give your Surfers a Specific Goal
Let's say you sell generic mobile phone accessories. The goal you give them might be "Find information relevant to your mobile phone."
Step 3: Show & Tell
Show your website’s homepage for five seconds, and then ask your focus group to try to remember everything they saw.
Step 4: Write it Down
Once you've removed the homepage, ask your testers to write down everything they remembered about the page.
Step 5: Find Out if you Passed!
Ask a few relevant questions to see whether your homepage allowed them to find what they were looking for. For example,
"What kind of mobile phone accessories does my site offer?" or "Did you think your phone would be catered for?"
Make detailed notes on responses throughout this process. If any of your subjects are NOT able to recall the most important elements on your page, ADJUST YOUR LAYOUT AND MESSAGE then re-test. This small group is likely to reflect what most surfers will experience on entering your website, so test and tweak until your central message is clear.
Surfers have needs. Remember - almost no-one arrives at your website by accident. But they'll stop at your website only when they are convinced you can help them, and they'll often decide whether you satisfy their needs within this first five seconds. The more you stop in their tracks, the more you can sell to.
Of course the rest of your website must then deliver on its promises and maximise its chances of conversion, but that’s another session. First, they have to stop at your website and not someone else’s…so this test may literally transform your online success.
Or of course, Get it Right Beforehand!!
Obviously, this article applies to existing webistes. The real key is to get it right as part of the creative design process, and not to let personal preferences stand in the way of effective layout, relevant content and powerful navigation.